Return Policy

Tactical-Store.com has created a simple and hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return an item, please follow these steps:

1. Fill out and submit a RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. Please note that we are unable to accept a return without a completed RMA Request Form.
2. Upon submission of the RMA Request Form, the Return Instructions and Merchandise Return Summary page appears. This page contains the RMA number that is active for only 10 business days.
3. Pack the item(s) securely using the original packing material. Please note that Tactical-Store.com is currently unable to accept COD shipments. To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notification (e.g., UPS, USPS or FedEx).
4. Please include the Return Summary in the box.
5. Attach the "Merchandise Return Tag" to the outside of the box along with a copy of the shipping label.
6. Please insure the package for the full merchandise value and return all promotional materials, accessories, manuals, etc. that were included with the original shipment.

You will be notified via email once the return is received and processed with all information about your exchange or refund.

Note:

It is recommended that customers insure packages for their full value as Tactical-Store.com is not responsible for returned merchandise until signed for at our warehouse. Therefore, customers are responsible in cases where a returned package is lost, stolen or damaged in transit.

Tactical-Store.com processes all returns within 10 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.

All items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, additional components.

Note:

Tactical-Store.com requires the return of all promotional items and/or gifts included with your purchase. For example, if a pair of binoculars arrives with a free flashlight included, both items must be returned before processing an exchange or refund. In addition, Tactical-Store.com is currently unable to accept partial returns on kits or on any bundled goods. If a complete return is not received, Tactical-Store.com reserves the right to charge an additional $6.99 to send the package back to the customer.

We highly recommend insuring goods for their full value and safely wrapping items to prevent shipping damage. Charges associated with returning items to Tactical-Store.com are the responsibility of the customer unless the item is defective or the wrong item was shipped.

All exchanges and returns require the creation of a Return Merchandise Authorization number. For more details, please review our Return and Exchange Instructions.

Please note certain items may require additional documentation at the time of return. For example, the Automatic Knife Return Certification may be required for certain knife returns.

Tactical-Store.com does not charge restocking fees for most items sent back within 30 days of receipt. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, provided all Return Conditions are met and Return Instructions are followed. Unfortunately, there are certain items that Tactical-Store.com is unable to exchange or refund. For more information, please review the Return Policy Exceptions.

Tactical-Store.com reserves the right to charge a restocking fee of up to 15% on returns of opened, used or damaged products and for those returns not following our Return and Exchange Instructions. Please note that Tactical-Store.com reserves the right to refuse any returns received in non-sellable condition. Additionally, Tactical-Store.com reserves the right to charge additional fees if an item is not returned in its original packaging.

Tactical-Store.com will gladly fulfill an exchange whenever you are not fully satisfied with a purchase within 30 days of receipt. Please ensure the returned item is in NEW condition (i.e., not used, opened, broken or tested) and does not fall under our Return Policy Exceptions. Please review the Return and Exchange Instructions for more detailed information on generating an exchange.

Product Refund

To obtain a refund, please adhere to our Return Conditions and Return and Exchange Instructions. Customers not following these steps are issued a refund in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are unable to be issued until the merchandise has been received, evaluated and processed by our Returns Team.

Shipping Refunds

Tactical-Store.com proudly ships most orders free of charge for orders over $29.95. Unfortunately, for orders not qualifying for free shipping, we are unable to offer refunds for shipping charges, including but not limited to, Value Shipping, domestic Ground, Express or international shipping. Please be advised that we are unable to refund any fees imposed by an entity other than Tactical-Store.com, e.g., customs or brokerage fees.

Once a return is received by Tactical-Store.com, the Returns department will process the RMA according to our Return Policy. If the item is not defective, broken, incorrect, or if the customer misused the merchandise, Tactical-Store.com reserves the right to charge the customer's account the return shipping fees or refuse the return.

Note:

Upon approval, Tactical-Store.com refunds customers via the original payment method. For example, if a customer paid via PayPal, any necessary refunds will be applied to the customer's PayPal account. In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.

Unfortunately, to ensure that all returns are processed in a timely manner, Tactical-Store.com is unable to accept returns dropped off by customers at its Northbrook, IL headquarters at this time.

Contact us within 30 days of receipt if a package arrives with an incorrect item or if on the product does not work properly. When such issues occur, Tactical-Store.com furnishes a UPS prepaid shipping label to our customers to cover all return shipping expenses.

To receive a UPS prepaid label:

1. Please generate a Return Merchandise Authorization (RMA) Number. No return or exchange is accepted without a RMA Number.
2. Contact us immediately with detailed information about the source of the issue.
3. A prepaid label is sent from UPS to your email address within 1-2 business days with instructions on proceeding.

Reminder:

Customers are required to fill out an RMA form before a label is provided. No refunds are issued if a customer requests reimbursement for return shipping charges without contacting Tactical-Store.com for a prepaid return label first.

After you complete an RMA form and request a prepaid label, an email is sent to the account provided with the order, including a prepaid shipping label for all items under $1,000. Print out this label, attach it to your box and drop it off at the nearest UPS facility.

Tactical-Store.com issues a call tag for items over $1,000. When a call tag is issued, a UPS truck will make up to three attempts to physically pick up the package from your ship to address provided at the time of ordering.

Note: Labels are sent via email by UPS. If you have not received a label as expected, please check your Spam folder. If the prepaid label still is not received, please contact us.

Once a return is received by Tactical-Store.com, the Returns department will process the RMA according to our Return Policy. If the item is not defective, broken, incorrect, or if the customer misused the merchandise, Tactical-Store.com reserves the right to charge the customer's account the return shipping fees or refuse the return.

Unfortunately, at this time Tactical-Store.com is unable to accept any returns after 30 days elapse from the time of receipt. If you need to return an item after 30 days from receipt, please contact the manufacturer for possible repair or replacement options.

Unfortunately, Tactical-Store.com is unable to accept returns or exchanges for the following:

• Installed goods, e.g., a riflescope mounted and/or assembled onto a weapon
• Oversized items, e.g., gun safes or massage chairs
• Customized or personalized products including, but not limited to, prescription eyewear (please see our RX Prescription Policy for more details) and custom riflescopes
• Special order items including promotional and corporate merchandise
• Hygienic products, e.g., mouth-blown game calls
• Hazardous items (as marked on our website)

Currently, Tactical-Store.com charges restocking fees on the return of:

• Electronic products
• Items removed from plastic blister packaging, e.g., lamps, film, batteries, memory cards, etc.
• Laboratory items

Return of any Laboratory products must be requested within 15 days and returned within 30 days from the receipt of the order.

Return requests for any Laboratory products must be pre-authorized prior to shipping the items back.

In order to be pre-authorized for a return, customers must fill out the RMA Form for a pre-authorization of the return and a Tactical-Store.com Representative will contact the customer by phone or email within 1-3 business days to issue an RMA number and provide the Returns instructions, if the return is authorized.

If certain limitations apply, the authorization may not be approved for a return. These limitations are, but are not limited to:

• Custom-made or special-order products
• All chemicals
• Expired, refrigerated, radioactive or DEA-regulated materials
• Opened containers or any item NOT in its original manufacturer packaging

All Returns for Laboratory Products can be subject to a restocking fee of up to a 20%.

Tactical-Store.com reserves the right to refuse the Return of any Laboratory products which do not have a pre-authorization.

The return of any High Value and/or Volume Orders must be pre-authorized prior to shipping the item back to Tactical-Store.com. Pre-authorization is also required for all Special Returns Orders which includes, but is not limited to, massage chairs and gun safes.

In order to be pre-authorized, customers must fill out the RMA form for a pre-authorization of the return. A Tactical-Store.com Representative will contact you via phone or email within 1-3 business days to issue a RMA number and provide return instructions, if the return is authorized. Please note that the request for a return does not constitute authorization to return the merchandise.

All returns for High Value and/or Volume Orders may be subject to a restocking fee of up to, but not limited to 15%, if the return is accepted.

Tactical-Store.com reserves the right to refuse the Return of any High-Value and Volume orders which do not have a pre-authorization.

Please feel free to contact us if you have any questions via phone or email.